Ghost in the Wires – Kevin Mitnick
If you ask for a piece of sensitive information people naturally grow immediatelly suspicious. If you pretend you already have the information and give them something that's wrong they'll frequently correct you. Rewarding you with the piece of information you were looking for.
Movie Takedown - Kevin says it's full of crap
Guest on the TV show Alias with Jennifer Garner
The Art of Deception book