{"id":2691,"date":"2016-05-15T20:41:27","date_gmt":"2016-05-15T20:41:27","guid":{"rendered":"http:\/\/www.nikola-breznjak.com\/blog\/?p=2691"},"modified":"2016-05-15T20:50:09","modified_gmt":"2016-05-15T20:50:09","slug":"shutterstock-doesnt-offer-money-back","status":"publish","type":"post","link":"https:\/\/nikola-breznjak.com\/blog\/miscellaneou\/shutterstock-doesnt-offer-money-back\/","title":{"rendered":"Shutterstock doesn&#8217;t offer money back"},"content":{"rendered":"<p>Shutterstock doesn&#8217;t offer any money back policy if you wish to downgrade on the video size (OFC, consequently price as well) but they&#8217;re absolutely delighted to upgrade you to the more expensive option. And, they don&#8217;t have that in written form anywhere (at least so the support rep said, as you can see below in the chat). Some businesses just make me sick&#8230; Oh, and btw, in case you don&#8217;t know, we should all be putting 300+ MB files for our video backgrounds&#8230;<\/p>\n<p>Francesco D: Thank you for reaching out! I&#8217;ll be glad to help&#8230;<br \/>\nFrancesco D: Hello Nikola.<br \/>\nMe: Hey Francesco?<br \/>\nFrancesco D: What seems to be the issue?<br \/>\nMe: Hey Francesco<br \/>\nFrancesco D: Hi.<br \/>\nMe: well, it turns out I made a mistake and bought the SD\u00a0instead of clearly the web version<br \/>\nFrancesco D: Ok.<br \/>\nFrancesco D: Do you need teh HD?<br \/>\nFrancesco D: Let me understand.<br \/>\nFrancesco D: You needed the web instead?<br \/>\nMe: yes. because, at first I thought I need the sd version<br \/>\nMe: but\u00a0it turns out that the size is just to damn big\u00a0and loading takes forever<br \/>\nFrancesco D: Unfortunately we are unable to downgrade the purchase.<br \/>\nFrancesco D: I understand.<br \/>\nFrancesco D: We are unable to refund the purchase Nikola.<br \/>\nFrancesco D: We can only help you upgrading the format.<br \/>\n<strong>Me: do you have that in written form somewhere?<\/strong><br \/>\nFrancesco D: No.<br \/>\nMe: oh, really? A big firm like yourself and you don&#8217;t have a return policy? Now that&#8217;s interesting<br \/>\nFrancesco D: We can only refund files that are corrupted Nikola.<br \/>\nFrancesco D: When you download a file you acquire the license and the artist gets paid immediately.<br \/>\nMe: And, you&#8217;re saying you don&#8217;t have that in the rules or somewhere?!?<br \/>\n<strong>Francesco D: We do not.<\/strong><br \/>\nFrancesco D: When you download a file you acquire the license and the artist gets paid immediately.<br \/>\nFrancesco D: Since the file is not corrupted we are unable to refund it.<br \/>\n<strong>Me: and you haven&#8217;t been sued for this already? LOL<\/strong><br \/>\nMe: ok, I don&#8217;t mean to be hostile here\u00a0but, tbh, this is just not how you do stuff these days<br \/>\nFrancesco D: No we haven&#8217;t.<br \/>\nFrancesco D: You could have checked before making the purchase.<br \/>\nMe: as I said, I&#8217;m not trying to be an ass\u00a0I&#8217;m just trying to save you from some customer that will have a better law background<br \/>\nFrancesco D: I understand.<br \/>\nFrancesco D: is there anything else I can help you with?<br \/>\nFrancesco D: That is very kind of you Nikola.<br \/>\nFrancesco D: if you needed to upgrade the clip we could have refunded it after you purchased the HD.<br \/>\nFrancesco D: How are you using the clip by the way Nikola?<br \/>\n<strong>Me: you see but this right here strikes me as odd, as why then we can&#8217;t do it the same for downgrade. I mean, forget it, I&#8217;ll find my way, but I&#8217;ll blog about this as <\/strong>well,<strong> so that others don&#8217;t do the same mistake<\/strong><br \/>\nFrancesco D: I am sorry you feel that way, I would suggest you check with us before you make the purchase though Nikola.<br \/>\nMe: ok, I&#8217;m checking then now (sorry this is turning into a drag now). For the video clip to be used on the web, but fullscreen, what do you suggest??<br \/>\nFrancesco D: Nikola don&#8217;t be sorry I am just here to advise you.<br \/>\nFrancesco D: SD and web are mostly used for projects where the video won&#8217;t fill the screen.<br \/>\nFrancesco D: HD will provide high quality and sharp definition for many video projects where quality needs to be high.<br \/>\nFrancesco D: For full screen teh HD is what we suggest.<br \/>\n<strong>Me: seriously? like I mean, lol, who would wait that long for the download??<\/strong><br \/>\nFrancesco D: Taht is what we suggest Nikola.<br \/>\n<strong>Me: you&#8217;re seriously telling me you&#8217;re recommending your users when they need a background video that they take the 300MB monster. oh dear<\/strong><br \/>\nFrancesco D: I am seriously telling you that SD and web are mostly used for projects where the video won&#8217;t fill the screen.<br \/>\nMe: ok \ud83d\ude42<br \/>\nFrancesco D: Do you have any further questions?<br \/>\nFrancesco D: Are you still there Nikola?<br \/>\nMe: meh, I better stop with my questions<br \/>\nMe: so, wish you less angry customers like me \ud83d\ude09<br \/>\nMe: have a great one<br \/>\nMe: bye<br \/>\nFrancesco D: I am happy to answer your questions.<br \/>\nFrancesco D: Have a great day too.<br \/>\nFrancesco D: Bye now Nikola.<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"550\">\n<p lang=\"en\" dir=\"ltr\"><a href=\"https:\/\/twitter.com\/hashtag\/Shutterstock?src=hash\">#Shutterstock<\/a> doesn&#39;t offer <a href=\"https:\/\/twitter.com\/hashtag\/money?src=hash\">#money<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/back?src=hash\">#back<\/a> <a href=\"https:\/\/t.co\/5FP0XXvjq8\">https:\/\/t.co\/5FP0XXvjq8<\/a> <a href=\"https:\/\/t.co\/vou4ppcirc\">pic.twitter.com\/vou4ppcirc<\/a><\/p>\n<p>&mdash; Nikola Bre\u017enjak (@HitmanHR) <a href=\"https:\/\/twitter.com\/HitmanHR\/status\/731949634189426694\">May 15, 2016<\/a><\/p><\/blockquote>\n<p><script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shutterstock doesn&#8217;t offer any money back policy if you wish to downgrade on the video size (OFC, consequently price as well) but they&#8217;re absolutely delighted to upgrade you&hellip;<\/p>\n","protected":false},"author":1,"featured_media":2694,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-2691","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-miscellaneou"],"_links":{"self":[{"href":"https:\/\/nikola-breznjak.com\/blog\/wp-json\/wp\/v2\/posts\/2691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nikola-breznjak.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nikola-breznjak.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nikola-breznjak.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nikola-breznjak.com\/blog\/wp-json\/wp\/v2\/comments?post=2691"}],"version-history":[{"count":3,"href":"https:\/\/nikola-breznjak.com\/blog\/wp-json\/wp\/v2\/posts\/2691\/revisions"}],"predecessor-version":[{"id":2697,"href":"https:\/\/nikola-breznjak.com\/blog\/wp-json\/wp\/v2\/posts\/2691\/revisions\/2697"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nikola-breznjak.com\/blog\/wp-json\/wp\/v2\/media\/2694"}],"wp:attachment":[{"href":"https:\/\/nikola-breznjak.com\/blog\/wp-json\/wp\/v2\/media?parent=2691"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nikola-breznjak.com\/blog\/wp-json\/wp\/v2\/categories?post=2691"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nikola-breznjak.com\/blog\/wp-json\/wp\/v2\/tags?post=2691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}